Remote Support
Log into your customer's computer remotely, from an Internet-enabled computer to fix any PC-related problem or provide training. Firewall friendly and secure, Remote Access Helpdesk is a cost-effective customer service solution that saves time and leads to improved productivity.
If you need a remote helpdesk support, please do step by step as following:
Step 1: Please download Matrix Helpdeck Support Service (221KB)
Step 2: Click cs3.exe to start the program.
Step 3: Please Call 852- 2833 9972 and tell your Customer Code to Matrix Helpdesk Enginner.
Step 4: After verified, Matrix Helpdesk Enginner will assign a (Support Server) for your access.
For more information:
Please contact our Solution Consultant at (852) 2833 9972.
Email: info@hk-matrix.com
